FREQUENTLY ASKED QUESTIONS

You can track your orders on the websites of delivery services, in the corresponding sections. Your delivery service information is listed in the automatic confirmation email.

If you have any questions, you can always contact our support team by address customerservice@siu.ru or phone +7 (800) 555 35 35

You can track your orders on the websites of delivery services, in the corresponding sections. Your delivery service information is listed in the automatic confirmation email.

If you have any questions, you can always contact our support team by address customerservice@siu.ru or phone +7 (800) 555 35 35

Да, вы можете вернуть товар в том случае, если он не соответствует данным Вашего заказа, в течение 14 календарных дней с момента его получения. Денежные средства будут возвращены на карту, с которой была оплачена Ваша покупка.
К сожалению, нет. Заказы отправляются после полной оплаты на сайте.
Да, мы доставляем заказы в пределах стран таможенного союза: Россия, Белоруссия, Казахстан, Киргизия, Армения.
Наши ароматы представлены в нашем фирменном бутике в Москве, а также в сети "Золотое Яблоко" на территории всей России.

PAYMENT

Payment is accepted only on our website through official payment services by online bank card, SBP or Sber Pay.

SHIPPING AND RETURNS

You can track your orders on the websites of delivery services, in the corresponding sections. Your delivery service information is listed in the automatic confirmation email.

If you have any questions, you can always contact our support team by address customerservice@siu.ru or phone +7 (800) 555 35 35

We accept only those goods for return that have been purchased in our online-store www.siu.store and only from the clients who have placed an order. The goods purchased from other sellers cannot be accepted for return. The client has the right to reject the ordered goods any time before the start of the shipping. Money is returned to the bank card that has been used to pay for the order. To return the goods, the client has to print and fill an application for return, attach a copy of the passport and еру the sales receipt. To learn details, contact our customer support by the following telephone number: +7 800 250 79 78.

PRIVACY POLICY

You can track your orders on the websites of delivery services, in the corresponding sections. Your delivery service information is listed in the automatic confirmation email.

If you have any questions, you can always contact our support team by address customerservice@siu.ru or phone +7 (800) 555 35 35

COOKIE USAGE

You can track your orders on the websites of delivery services, in the corresponding sections. Your delivery service information is listed in the automatic confirmation email.

If you have any questions, you can always contact our support team by address customerservice@siu.ru or phone +7 (800) 555 35 35

CONTACTS

general questions

On questions of cooperation

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10% discount on the first order Any questions? Write us

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