FREQUENTLY ASKED QUESTIONS

Yoг can always track your order using track-number sent to your e-mail that which you used to place your order. This can be done on the website of the delivery service you have chosen for the order. If you have any questions, you can ask them in Telegram.

If you have any questions, you can always contact our support team by address info@oysterbeautycompany.com

Yes, you can cancel your order unless it is transferred to the delivery service. To do this, please, contact our Client Support Team on via Telegram.

If you have any questions, you can always contact our support team by address info@oysterbeautycompany.com

Yes, you can return the product in case it does not match the content of your order within 14 days after receiving it. The money will be returnt to the card you used to pay for the purchase.
Unfortunately, no. All the orders are sent after receiving the payments.
Yes.
Our fragrances are pressented in our brand boutiques

PAYMENT

Payment is accepted only on our website through official payment services by online bank card, SBP or Sber Pay.

SHIPPING AND RETURNS

You can track your orders on the websites of delivery services, in the corresponding sections. Your delivery service information is listed in the automatic confirmation email.

If you have any questions, you can always contact our support team by address info@oysterbeautycompany.com

We accept only those goods for return that have been purchased in our online-store www.siu.store and only from the clients who have placed an order.
The goods purchased from other sellers cannot be accepted for return.
The client has the right to reject the ordered goods any time before the start of the shipping. Money is returned to the bank card that has been used to pay for the order. To return the goods, the client has to print and fill an application for return, attach a copy of the passport and еру the sales receipt. To learn details, contact our customer support by the following: info@oysterbeautycompany.com

PRIVACY POLICY

This privacy policy sets out how we manage your personal information. You should read it carefully.

When you contact SIU, including by purchasing any of our products or services, you agree to this privacy policy.

You do not have to provide any personal information to SIU if you don’t want to. But, if you don’t provide the personal information that SIU asks for, it may not be possible for SIU to engage with you. For example, if you purchase our great products online, we won’t be able to deliver these to you unless you provide a delivery address.
When we talk about personal information, we mean information (such as an address or phone number) or an opinion about an individual. That individual may either be identified, that is, we know who they are, or reasonably identifiable, which means that we can work out who they are from other information that we have. It doesn’t matter whether or not the information or opinion is actually true or whether or not it is in writing.

Remember, the basic idea is that, if an organisation such as SIU collects information that is about you, and that organisation is able to link that information to you, then it will be your personal information.
The personal information we collect and hold about you will depend on how we engage with you.

The sort of personal information SIU may collect and hold about you includes:
your name, residential and delivery addresses, telephone numbers, email and other electronic addresses;
your date of birth and gender;
information about the products and services you have purchased, ordered or asked about;
information collected if you access the SIU websites or any of our social media sites including for example your IP address. We may also collect other information from those sites via cookies. A cookie is a small data file that might be transferred to your device when you access the SIU websites or those other sites;
information about any feedback you provide, complaints you make and details of any products returned, and refunds provided, to you.
SIU will usually collect personal information directly from you when you provide it to us. You might do this, for example, when you purchase or order any of our services or products on the SIU website.

Although we usually collect your personal information directly from you, sometimes we will collect it from other organisations or people if you agree with us that we can do this or if it would otherwise be impracticable to collect it directly from you. For example, we may collect personal information from our related companies, when you access or purchase products on their website.
SIU collects, holds, uses and discloses your personal information to help us carry on our business. In other words, we do this to help us provide the best products and services to you and all of our other customers.
Your personal information is held by SIU in electronic form and is protected by electronic and procedural safeguards. Your personal information will either be stored on SIU’s IT systems or the IT systems of SIU’s contractors or service providers.

If your personal information is initially collected in paper form, we will destroy that paper when we record the personal information in electronic form. We will keep that information in a secure location until that occurs.

SIU’s authorised personnel will be provided with access to your personal information. These personnel are required to treat this personal information as confidential and deal with it in accordance with this privacy policy. We impose obligations on our contractors and service providers to do the same thing.

When SIU does not need your personal information any more, SIU will securely destroy it, unless there is a legal reason why SIU needs to continue to hold that personal information.

You're welcomed to right any questions about Privacy Policy on info@oysterbeautycompany.com

COOKIE USAGE

A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to enable us to identify you as a return user and personalize and enhance your experience and use of any of our sites. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If you reject our cookies, you may still use our site, but you may be limited in the use of some of the features. We use cookies to help us improve our service to you when you access our site and to ensure that our site remains easy to use and navigate. We may also use IP addresses to analyse trends, administer our sites, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personal information for credit fraud protection and risk reduction.


Services that our website may use from time to time include Google Analytics, which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand traffic and usage on our website. By using our website, you consent to Google processing your data in the manner described in Google's Privacy Policy and for the purposes set out in this policy.


Google may pass on cookies to its partners and other third parties to achieve its purposes. For more information on how Google uses the information collected from cookies, and how you can opt out of this feature please see Google’s Privacy Policy.

CONTACTS

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